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Posted 4 months ago
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Who We AreBusbud is a global leader in ground travel mobility, with a mission to transform the way people connect around the world.The group operates a B2C marketplace focused on booking intercity ground travel (bus, train, ridesharing, and more), used by over 100 million travelers across more than 3 million routes in over 80 countries.The company also offers vertical B2B SaaS software that powers the businesses of hundreds of ground travel operators worldwide.We empower travelers to discover new destinations, build connections, and experience the world — all while making environmentally conscious choices and promoting a more sustainable and accessible mode of transportation.This role is specifically focused on Buson, our regional mobility platform that makes bus travel in Brazil smarter, more accessible, and more convenient.The RoleWe are looking for a professional to support passenger service, ensuring fast and high-quality assistance. This person will be responsible for processing ticket changes and cancellations, managing requests, and providing humanized, multichannel support — contributing to a positive customer experience.What You’ll Be DoingHandle internal requests related to passengers, ensuring agility and quality in support.Process ticket cancellations and exchanges, as well as perform detailed order analyses.Manage and monitor tickets opened by passengers, ensuring resolution within established deadlines.Provide customer service through multiple channels such as phone, WhatsApp, email, and others, delivering an efficient and humanized experience.Offer personalized support for new products, addressing inquiries, providing assistance, and ensuring a positive experience with the offered solutions.Who You AreCustomer Service (SAC) experience.Case analysis skills.Experience with multichannel customer support.Strong customer relationship management skills.Intermediate knowledge of Microsoft Office Suite.Customer Service (SAC).What’s In It For YouCompetitive compensation.Flexible benefits through the Swile card.National medical Bradesco and dental coverage.Remote culture first: a collaborative and inclusive culture designed for distributed teamsA dynamic and relaxed work environment.SESC benefits.Scheduled Day Off program.Well-being fund: annual allowance to support your physical, mental, and emotional well-beingRemuneração e BenefíciosRemuneração compatível com o mercado;Benefício flexível por meio do cartão Swile;Assistência médica Bradesco e odontológica com cobertura nacional;Cultura remota em primeiro lugar: uma cultura colaborativa e inclusiva criada para equipes distribuídasA dynamic and relaxed work environment.Benefícios SescDay Offs programados.Fundo de bem-estar: subsídio anual para apoiar o seu bem-estar físico, mental e emocional
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