Important: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of U.S. business culture and client expectations. Applicants who do not meet these requirements will not be considered.Integrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.We’re looking for a Client Services and Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.A significant part of this role involves stepping in when things do not go according to plan. You may be handling an unhappy client, employee performance or attendance concerns, communication breakdowns, or other unexpected issues. You’ll take ownership, coordinate with the right people internally, and help drive each situation toward a resolution.This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks.Key ResponsibilitiesClient Issue Resolution & Problem SolvingTake ownership of client issues and drive them through resolutionManage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issuesCommunicate directly with clients to understand concerns, set expectations, and determine next stepsCoordinate with recruitment, leadership, and other team members to resolve problems quicklyHandle sensitive or difficult conversations professionally while maintaining strong client relationshipsClient Onboarding & HandoverLead or join onboarding calls after a new client signs and manage a smooth handover from sales to deliveryConfirm and document client requirements, expectations, and timelines for the internal teamSet the tone for a professional, organized client experience from day oneClient Communication & RetentionServe as the main point of
5 days ago