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APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the client's ongoing Amazon customer service operations.The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Amazon Customer Email SupportMonitor incoming Amazon emails and customer inquiries.Respond to customer messages promptly and professionally.Follow established response procedures, templates, and company guidelines.Provide accurate information based on approved policies and resources.Handle common customer questions and concerns.Escalate issues that require management or additional assistance.Maintain a professional and customer-focused tone in all communications.Ensure customer inquiries are properly addressed and followed through to resolution.Customer Service & Issue ResolutionReview customer concerns and determine the appropriate next steps.Assist with resolving routine customer service issues.Follow up on unresolved inquiries when necessary.Identify recurring customer questions or issues and communicate them to the appropriate team member.Maintain accuracy when handling customer information and order-related communications.Prioritize urgent or time-sensitive customer requests.Administrative SupportKeep customer communication organized and up to date.Follow existing workflows and processes used by the client's customer service team.Document relevant customer interactions when required.Coordinate with the client's team regarding escalated or unusual cases.Maintain consistency in customer responses and service standards.Training & Process AdherenceParticipate in the initial training period Monday–Friday, 8:00 AM–2:00 PM CST for approximately 1–2 weeks.Learn the client's Amazon customer service processes, policies, and communication standards.Follow established procedures accurately after training.Ask appropriate questions during training and demonstrate the ability to work independently.Adapt to process updates and new instructions as the business evolves.Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Previous experience in customer service, email support, or virtual assistance.Experience handling customer inquiries through email or similar platforms.Strong written English communication skills.Excellent attention to detail.Ability to communicate professionally and clearly with customers.Strong organizational and time-management skills.Ability to follow established processes and instructions.Comfortable working independently after training.Reliable internet connection and appropriate remote-work setup.Willingness and availability to work the required evening and weekend schedule.Ability to commit to the long-term nature of the engagement.Preferred QualificationsPrevious experience supporting Amazon sellers or ecommerce businesses.Experience with Amazon Seller Central.Experience handling Amazon customer messages or seller communications.Familiarity with ecommerce customer service workflows.Experience working with customer service templates or knowledge bases.Previous experience working remotely with international clients.Ideal Candidate: We're looking for someone who:Is reliable and consistent, especially with scheduled shifts.Has excellent written communication and a professional customer service tone.Pays close attention to details and avoids errors in customer responses.Can quickly learn and follow established processes.Is comfortable handling repetitive customer service tasks while maintaining quality.Takes ownership of customer inquiries and follows through until resolution.Knows when to resolve an issue independently and when to escalate it.Is adaptable and willing to learn the client's specific Amazon processes.Can work independently while remaining responsive to the client's team.Is looking for a stable, long-term VA engagement.Work ScheduleContracted Hours per Week: 24 HoursScheduled Working Days: Monday, Tuesday, Friday, Saturday, and SundayDaily Working Time:Monday: 7:00 PM–11:00 PM CST — 4 hoursTuesday: 7:00 PM–11:00 PM CST — 4 hoursWednesday: OFFThursday: OFFFriday: 7:00 PM–11:00 PM CST — 4 hoursSaturday: 11:00 AM–5:00 PM CST — 6 hoursSunday: 11:00 AM–5:00 PM CST — 6 hoursNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior LevelContracted Hours per Week: 24 hours/weekDaily Working Time:Monday: 7:00 PM–11:00 PM CST — 4 hoursTuesday: 7:00 PM–11:00 PM CST — 4 hoursWednesday: OFFThursday: OFFFriday: 7:00 PM–11:00 PM CST — 4 hoursSaturday: 11:00 AM–5:00 PM CST — 6 hoursSunday: 11:00 AM–5:00 PM CST — 6 hoursScheduled Working Days: Monday, Tuesday, Friday, Saturday, and SundayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: EnglishACCENT PREFERENCE: Level A-B (Strong written English proficiency)REGION PREFERENCES: AnyWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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