Manager, Customer Strategy and SuccessReports To: Head of GrowthOshi Health’s Growth team is looking for a dynamic Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare.What You’ll Do — Key ResponsibilitiesOwn end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnershipsLead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical OperationsDrive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structurePull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clientsDeliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growthInfluence key stakeholders through clear, confident external communication and cross-functional alignmentWhat We’re Looking For — Qualifications & RequirementsRequired2–4 years of relevant experience post-undergraduate, with demonstrated progression in your fieldProven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholdersStrong analytical skills with hands-on experience pulling data and building narratives through data storytellingExceptional cross-functional coordination — detail-oriented, organized, and a clear communicatorPreferredHealthcare or digital health experienceFamiliarity with QBR preparation and deliveryExperience in a high-growth, mission-driven, or startup environmentCompensation & BenefitsSalary: $100,000 – $120,000 commensurate with experience, plus meaningful equityHealth Benefits: Employer-sponsored medical, dental, and vision plansTime Off: Unlimited PTO + 11 paid company holidaysLife Support: Access to a “Life Concierge” through Overalls, because life happensGrowth: Tailored professional development opportunities as we scaleWork Style: Remote-first flexibility, work from home anywhere in the US with our approved statesAbout Oshi HealthOshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. We take time to get to know each patient and develop personalized, whole-person care plans — including medications, dietary changes, and mental health support. When you join Oshi, you’re joining a team — and a mission — that’s changing what great healthcare looks like.For every Oshi team member, we look for:Genuine passion for improving patient lives and transforming GI careStrong communication skills and emotional intelligenceComfort in a fast-paced, remote-first, mission-driven environment
3 months ago