About Trevor:The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:Heart - We care deeply and commit to do what mattersIntegrity - We build trust through our words and actionsCommunity - Together, we are an unstoppable force for goodBelonging - We serve as allies to the mission, and to each otherProgress - We continually move onward and upwardRole: Public Training, LMS SpecialistLocation: This role will be remote in the continental United States, Alaska, or HawaiiReports to: Public Training Senior ManagerSummary: This role structures and optimizes the LMS configuration and coordinates the daily operations of the Public Training team’s systems, schedules, and user support. This person will maintain the Public Training team’s schedules and updates for both synchronous and asynchronous learning experiences. Responsibilities include providing system and user support for the learning management system (LMS); managing the Public Training’s team’s schedules; devising and maintaining a training update schedule; analyzing and reporting on training metrics; updating system workflows and maintaining documentation to improve learning experiences; and collaborating with the Public Training team and across teams to ensure audiences receive state-of-the-art, accessible educational opportunities from Trevor. They bring strong planning, problem-solving, and detail-oriented skills to the team.Roles and Responsibilities:Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenanceStructures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectivesManages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasksUpdates system workflows, maintains documentation, and recommends improvements to enhance training experiencesCreates schedules for timely training updates and archives content on scheduleTracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholdersProviders excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writingPlans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serveCollaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goalsEnhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicableEnsures security for Trevor and our users by abiding to LMS and online best practicesLearn eagerly, share knowledge appropriately, and improve continuouslyDemonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelinesWork, communicate, and collaborate effectively with othersDemonstrate attention to detail and accuracy in all workDemonstrate a commitment to fostering and maintaining an environment of belongingOther relevant duties and responsibilities as assignedMinimum Qualifications:Subject matter expert in learning management system (LMS) administration3+ years experience managing and enhancing LMS users' learning experiences3+ years experience in daily administration and scheduling for training teamsDemonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiencesDemonstrated history as a detail-oriented, self-motivated, and collaborative strategistDemonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they faceDemonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention workStrong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstancesA quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)Proficiency in:Learning management system (LMS) management for learning experiencesTraining team administrationTechnical supportCustomer serviceReporting and analyticsSpoken and written EnglishWhy Trevor?Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.Outstanding benefits, including:Comprehensive health coverage, including plans that support various gender affirmation care needsMental health resources, with access to virtual care and a variety of in and out of network options for support403(b) retirement plan with a 3% employer match, vesting over three yearsGenerous paid time off and company holidays to rest and rechargeEmployee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resourcesRemote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursementApplicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit.
2 months ago