About the TeamThe Solution Portfolio Excellence team serves as the front door for upstream strategic lines of business within the Global Customer Operations Enablement (GCOE) team. We focus on the products, solutions, and go-to-market shifts that enable high performance for our field-facing workmates across the entire customer lifecycle.Our team is evolving how we deliver enablement through an AI-powered predictable model. In this model, we distribute intelligence and insights through a combination of self-service tools and digital learning interventions, so that the right knowledge reaches the right role at the point of need. If you are energized by connecting product strategy to field readiness and shaping the way knowledge flows across a global organization, this is the team for you.About the RoleAs Director of Solution Portfolio Excellence, you will lead the team behind the enablement foundation for our most strategic launches, monetization shifts, and industry go-to-market motions. You'll set the strategy, operating model, and quality bar for turning upstream product and GTM priorities into scalable, AI-ready field enablement.You will own the portfolio view, shaping what the field needs to learn and when. You will partner with GCOE peers to determine the right modality (content, digital learning, live delivery, etc.) when enablement needs go beyond materials. You'll lead a team of Solution Portfolio Leads and program owners, run the operating cadence with Product, Marketing, and cross-GCO partners, and be accountable for launch readiness, adoption, and field impact. The role requires operating as both a strategic thought partner to senior leaders and an operational anchor for a global enablement engine.You will:Set the multi-quarter strategy and roadmap for the team, aligned to product, industry, and GTM prioritiesLead, coach, and develop a team of Solution Portfolio LeadsOwn the operating rhythm and governance keeping Product, Marketing, Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement aligned on launches and strategy shiftsServe as the executive front door for strategic intake — curating, prioritizing, and sequencing new offerings for downstream deliveryMaintain a single prioritized view of the enablement portfolio, making trade-off calls when competing launches and events vie for field attentionPartner with enablement peers to identify when a launch needs modalities beyond content, and drive those needs through the enablement supply chainSet the standard for a consistent enablement content Bill of Materials, ensuring every launch lands with global consistency and scaleDrive AI readiness strategy for the portfolio, structuring assets so AI companions can retrieve and deliver accurate responsesEstablish measurement standards for field readiness, content quality, and AI output confidence, using that data to guide investment decisionsRepresent the team and portfolio in executive forums across GGCO, Customer Experience, and Product with clear, executive-ready communicationAbout YouBasic Qualifications (required) 10+ years in enablement, go-to-market strategy, content strategy, or related field, aligning business strategy with execution at scale5+ years of people leadership experience, including managing senior ICsOther QualificationsStrategic Thinking: Translates upstream product and GTM strategy into scalable enablement plans that drive impact for field-facing teamsExecutive Communication: Operates credibly in senior forums, distilling complex, multi-workstream detail into clear narratives and recommendationsPeople Leadership: Track record building, developing, and retaining high-performing teams; sets clear expectations and manages performance fairlyCross-Functional Collaboration: Partners effectively with product, marketing, sales, and post-sales leadership to drive consistent outcomesContent and Portfolio Strategy: Skilled in planning and managing a large enablement portfolio, organizing for scale, and measuring content effectivenessOperational Discipline: Strong record establishing governance, cadences, and measurement standards that scale beyond a single programBias for Action: Makes quick, well-judged decisions with incomplete information to accelerate timelinesExperience owning a portfolio of programs (not just individual launches) across a matrixed, global organizationExperience bringing new offerings, M&As, and product lifecycle shifts to market through field enablementDeep understanding of the end-to-end software customer lifecycleProficiency in Google Workspace (Sheets, Slides) for data visualization and reportingFamiliarity with AI-powered enablement and adoption frameworksFamiliarity with Workday products and solutionsWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.IL.Home OfficePrimary Location Base Pay Range: $187,800 USD - $281,800 USDAdditional US Location(s) Base Pay Range: $178,500 USD - $317,000 USDIf performed in Colorado, the pay range for this job is $187,800 - $281,800 USD based on min and max pay range for that role if performed in CO.Our Approach to Flexible WorkWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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