Client Onboarding Associate

Bunny Studio

Posted by

(16)

Emma

Expand a global company with the best talent... Stock options package, education budget, + more 🌍🧘🩺💓🤝👨‍🍼✈️🎂💻📚

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Full-time

Legal agreement: To be defined

Base compensation USD21K/year

+ Health insurance

+ Education budget

+ Equipment

+ Home office set-up

+ Flexible paid-time-off

+ Stock options package

+ Remote-first

+ Commitment to professional development

+ Paid parental leave

+ Annual retreats

+ Bunnyversary gifts

+ Birthday cakes

+ Free Kindle and books

Non-negotiable

Remote (specific timezone)

GMT-08:00 to GMT-02:00

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Review preferences

Posted about 4 years ago

✨ Identify cross-sell opportunities within Bunny Studio’s current SMB, Mid-market, and Enterprise customer base. ✨ Identify clear value gaps within client accounts and align with Bunny Studio’s offerings. ✨ Advise clients on which kind of services best meet their needs Introduce the platform to prospective clients. ✨ Provide efficiency for clients posting complex projects. ✨ Proactively work with clients to ensure projects are fulfilled. ✨ Quote projects, understand needs and details, negotiate pricing, talk to our Pros, align projects with Customer Ops. ✨ Gather documents (i.e MSAs, NDAs) and collaborate with Legal and/or Finance for their completion. ✨ Manage relationships with multiple influencers and maintain a revenue focus while delivering on quality-driven KPIs. ✨ Influence both net-new and ongoing revenue opportunities. ✨ Increase brand awareness and demand through targeted sales & marketing campaigns. ✨ Manage, coordinate, and/or facilitate introductions/handoff to internal fulfillment teams. ✨ Analysis of data and trends: ✨ Provide internal teams with specific client data points to ensure process efficacy. ✨ Provide feedback to the Product team by being a bridge between customers and the product team. ✨ Analyze ticket response data to make and implement recommendations that improve our conversion and satisfaction rates. Maintain KPIs within the expected projections and goals. ✨ Communicating with clients via chats, phone calls, and emails. Manage leads from the customer experience team and account management. ✨ Open Loops - reach out to new accounts to onboard them within the system and ensure their first project is posted successfully.

Client Onboarding Associate

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Santiago Jaramillo Verified

Maika Hoekman Verified

Christina Gómez Echavarría Verified

Carlos Lopera Bustillos Verified

Santiago Jaramillo Verified

Maika Hoekman Verified

Christina Gómez Echavarría Verified

About Bunny Studio:

mission:

Job benefits for full-time members:

bunnystudio.com/

Admin access needed

Payment confirmed

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