Business Development & Client Success Contractor at Assist Factory | Torre
Business Development & Client Success Contractor
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Assist Factory

Business Development & Client Success Contractor

Assist Factory
Posted by
Ifeoma J. Ngwoke-Ogbunaoffor
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Freelance
Recurrent
Compensation NGN300k/month
~USD225/month
Non-negotiable
location_on
Remote (for Nigeria residents)
Posted 27 days ago

Responsibilities

Business Development & Client Success Contractor Company: Assist Factory Work arrangement: Fully Remote Location: Nigeria Compensation: ₦250,000/month + commission Engagement: Contractor Start: Immediate About the Role Assist Factory is looking for a proactive and commercially minded Business Development & Client Success Contractor to help us grow our client base and strengthen relationships with existing clients. This is a hybrid business development + client success role. The successful candidate will not only identify and convert new business opportunities but will also take an active role in ensuring that existing clients have a positive experience, remain engaged, and continue working with us. We are particularly interested in someone who understands that business growth can come not only from cold outreach, but also from relationships, referrals, networking, follow-ups and excellent client service. Key Responsibilities Business Development & Client Acquisition Identify and pursue potential clients through LinkedIn, email, networking, referrals, social media and other appropriate channels. Generate and maintain a healthy pipeline of prospective clients. Conduct outreach and initiate conversations with potential clients. Understand prospects' needs and clearly communicate Assist Factory's services and value proposition. Follow up consistently with leads and prospects. Convert qualified prospects into paying clients. Build relationships that generate repeat business and client referrals. Explore partnerships, networking opportunities and other channels for business growth. Client Success & Relationship Management Serve as a key point of contact for assigned clients after onboarding. Maintain regular communication with clients and ensure they remain satisfied with our services. Follow up with clients beyond the initial/trial period to support retention. Proactively identify clients who may be disengaged or at risk of leaving. Understand and escalate client concerns or service issues where necessary. Work closely with the internal team to ensure client expectations are properly managed. Identify opportunities for renewals, additional services and account expansion. Encourage satisfied clients to refer new businesses to Assist Factory. Reporting & Administration Maintain accurate records of leads, prospects and clients in the company's CRM/tracking systems. Track outreach, conversations, conversions, follow-ups and client status. Provide regular reports on business development activities, pipeline and client health. Monitor and follow up on outstanding leads and client actions. Maintain professional documentation and records of client interactions. What We're Looking For The ideal candidate should have: 2–5+ years of experience in Business Development, Sales, Customer Success, Account Management, Client Relationship Management or a closely related field. A demonstrated ability to generate leads and convert prospects into paying customers. Strong client relationship and interpersonal skills. Excellent follow-up skills and the ability to consistently stay on top of leads and clients. Experience managing clients after the sale, not just closing the initial deal. Strong communication and negotiation skills. A proactive, self-driven approach to achieving business targets. Ability to identify opportunities for referrals, repeat business and account growth. Good understanding of CRM systems and digital communication tools. Ability to work independently in a fully remote environment. Strong organisational and time-management skills. Good written and spoken English. Mandatory Requirements 🚨 Please note that this is a fully remote role. Candidates MUST have: A personal laptop in good working condition — this is mandatory. Reliable internet connection. A suitable workspace where they can work professionally. Ability to communicate and collaborate effectively using tools such as Slack, Google Workspace and other online platforms. Availability to work during agreed business hours and attend virtual meetings when required. Personality & Work Style We are looking for someone who is: Results-driven rather than someone who simply completes assigned tasks. Confident speaking with prospects and clients. Comfortable initiating conversations and following up without constant supervision. Relationship-oriented and genuinely interested in helping clients succeed. Persistent without being pushy. Commercially aware and able to recognise opportunities. Accountable and comfortable working with measurable targets. Resourceful, proactive and comfortable in a fast-moving remote environment. What Will Make You Stand Out Candidates with experience in any of the following will be particularly relevant: B2B sales Business development for service-based businesses Customer success Account management Client retention Lead generation and conversion Referral-based business development Selling professional, digital or remote services Managing clients through onboarding, trial and ongoing service Using LinkedIn or other digital platforms for prospecting Compensation ₦300,000 monthly retainer + commission, subject to the company's commission structure. This role is best suited to someone who is comfortable with the stated compensation and is motivated by the opportunity to grow their earnings through successful business development and client acquisition.
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