Bilingual Technical Customer Support Specialist (English & Spanish) - Remote at Tech Talent International | Torre
Bilingual Technical Customer Support Specialist (English & Spanish) - Remote
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Tech Talent International

Bilingual Technical Customer Support Specialist (English & Spanish) - Remote

Tech Talent International
Emma
Emma
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Full-time

Legal agreement: Employment

Compensation
CAD70k - 77k/year
~USD49.1k - 54k/year
location_on
Remote (for Canada residents)
Shared by
Emma of Torre.ai
 23 days ago

Responsibilities

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.Role: Bilingual Technical Customer Support Specialist - English & Spanish- RemoteType: Fulltime, PermSalary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick daysLocation: remote - client is based in Toronto, ONOur client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.Role OverviewOur client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.Key ResponsibilitiesLead onboarding processes for new clients, including training on system features and functionality.Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.Respond to customer inquiries and resolve technical issues in a timely and professional manner.Provide proactive support to ensure ongoing customer satisfaction.Assist with testing and validation of new features or updates to the software.Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.Qualifications & RequirementsPrior experience in the cash processing or cash-in-transit industries is a strong asset.Strong analytical and problem-solving skills.Excellent verbal and written communication skills - Fluency in both English and SpanishAbility to work independently and effectively in a remote work environment.Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.
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