Bilingual Customer Service & Dispatch Coordinator (Field Operations) at Globaltize | Torre
Bilingual Customer Service & Dispatch Coordinator (Field Operations)
Globaltize

Bilingual Customer Service & Dispatch Coordinator (Field Operations)

Globaltize
Posted by
A
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation
USD7 - 11/hour
Non-negotiable
location_on
Remote (for Argentina residents)
Remote (for Belize residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Posted about 6 hours ago

Responsibilities

Job Title: Bilingual Customer Service & Dispatch Coordinator (Field Operations). Work Schedule: Full-Time, Monday–Friday, 8:00 AM–4:00 PM Mountain Time. Location: Remote, Latin America. Compensation: $7–$11/hr. Role Overview: - Serve as the operational nerve center between homeowners, company leadership, and field crews. - Drive every project smoothly from initial inquiry and dynamic scheduling through proactive follow-ups and invoicing. Key Responsibilities: - Act as the primary point of contact for incoming homeowner calls, emails, and support requests. - Resolve inquiries with speed and professionalism. - Schedule site visits, service appointments, and multi-day field jobs based on crew availability, skill sets, and geographic routing. - Bridge daily communication in English and Spanish between residential clients, office leadership, and field crews. - Maintain accurate real-time records in company systems, including job statuses, field notes, and schedule changes. - Manage dynamic dispatching and pivot schedules smoothly when weather, timelines, or field priorities shift. - Conduct proactive outbound phone follow-ups with past and prospective homeowners to keep pending estimates and projects moving forward. - Generate customer invoices and follow up on outstanding balances following established company procedures. Required Qualifications: - Complete fluency in English and Spanish with natural, confident phone presence. - Proven track record in appointment scheduling, dispatch coordination, or high-volume customer service operations. - Self-starter mentality with strong organizational habits. - Ability to juggle multiple moving parts without micromanagement. - Composure and adaptability when working in a fast-paced, seasonal environment. - Comfort making warm outbound follow-up calls to build rapport and maintain momentum with clients. Preferred Qualifications: - Hands-on background in construction, outdoor living, landscaping, HVAC, plumbing, roofing, or residential field services. - Experience handling invoicing, light accounts receivable, or supporting U.S.-based service businesses.
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