Customer success manager at Genwords | Torre
Customer success manager
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Genwords

Customer success manager

Genwords
Posted by
Emanuel Olivier Peralta
Melina Galli
Former Torrex
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(63) info
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD800 - 1.2k/month

+ Salary for México and Colombia: 800 - 900 USD / month

+ Salary for Argentina: 150.000 to 170.000 (Payment in local currency)

+ Bonus of 20% of the monthly payment for meeting goals

Non-negotiable
location_on
Remote (for Argentina residents)
Remote (for Colombia residents)
Remote (for Mexico residents)
flightsmode
Visa sponsorship: No
Posted about 4 years ago

Responsibilities

The Genwords team continues to grow! We are looking for talented people with a passion for what they do and, above all, who know how to play as a team. Genwords has a positive, diverse, and supportive culture. We are looking for curious and inventive people who strive to be a little better every day. In our work teams, we aspire to be decisive, collaborative, intelligent, and, above all, committed. If this sounds like a good option for you, Give me five! We are looking for a customer success manager to join our remote operations team. What profile are we targeting? - Proficient in digital marketing with the ability to relate and communicate effectively. We value independence and proactivity. - Responsible person with high capacity for analysis and results-oriented. - Experience coordinating work teams. - Ability to self-manage and work remotely - Proven experience leading digital marketing projects - Knowledge of SEO (preferred) - Certificate in "Inbound Marketing" Hubspot or RD Station -Advanced English Your main functions will be: - Coordinate the daily responsibilities of your work team to deliver projects in a timely manner. - Efficiently manage times and production deadlines. - Add strategic value to each project. - Analyze the business of our clients. - Ensuring the success of the project. - Manage business accounts across multiple time zones. - Offer a world-class customer experience for all accounts. - Supervise the successful implementation of the client strategy. - Report achievements weekly and monthly. - Identify and raise opportunities for expansion with the Sales team. - Measure customer satisfaction. - Quarterly performance evaluations for your work team You should be able to understand and produce articles or reports, clear speeches, and regular meetings in English. Genwords is using Agile Recruitment for this process. You can find the steps you will take below: Step 1: You will answer 3 quick screening questions [5 minutes]. Step 2: You will do a Torre Testing & Certification session to validate your skills [60 mins]. (We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours). Step 3: Melina Galli, Operations manager, Genwords will interview you [45 minutes]. Step 4: Job offer [30 minutes].
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