Operations Team Lead at Redial BPO | Torre
Operations Team Lead
Report
Redial BPO

Operations Team Lead

Redial BPO
Emma
Emma
You'll lead critical operations, empowering agents and driving client success.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Mexicali, Baja California, Mexico
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted 6 months ago

Requirements and responsibilities

We are looking for a talented Operations Team Lead for our call center!Objective:Execute escalation calls and provide resolutions to clients, solve problems in real time and optimize the knowledge of procedures and politics of the telephone agents.Main Activities:Take escalation calls according to their line of business.Support the integration and training of the new hires.Solve any doubts from the telephone agents in operational matters.Monitor and audit the calls from new hires to find any deficiency of the training.Join as a support to the Operations Supervisor in case of team meetings or training.Report any tendencies and opportunity areas detected in Operations.Bring backup and/or execute activities referred to as plans for operational improvement.Requirements:Schedule: -Monday - Friday, 6 am - 3pm. -Weekend availability and schedule availability from 6 am - 6 pm. -On-site only.Excellent punctuality and attendance.Academic preparation is preferred.Availability to cover required shift.Organizational skills.People management skills.English level: B2 (intermediate)Knowledge of and experience with banking processes (Preferable)
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.