Client Success Manager - Direct Hire at Braintrust | Torre
Client Success Manager - Direct Hire
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Braintrust

Client Success Manager - Direct Hire

Braintrust
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Full-time

Legal agreement: To be defined

Compensation
USD10k - 20k/year
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Remote (for Latin America residents)
Remote (for Philippines residents)
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Posted over 2 years ago

Requirements and responsibilities

Braintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality. Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies. We are seeking a dedicated and results-driven Client Success Manager to join our dynamic team. In this role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving the growth of our business. If you are a client-focused professional with a passion for IT software services and a desire to drive client success, we encourage you to apply for this exciting opportunity. Responsibilities: - Build and maintain strong relationships with clients - Penetrate into existing accounts by connecting to 3 people at the same level as our point of contact and 3 people higher in the organization hierarchy - Understand client needs, goals, and challenges and consult them the right solution - Proactively communicate with clients to ensure their expectations are met or exceeded - Act as an escalation and ensure all issues are resolved with complete client satisfaction by working closely with internal teams - Ensure Smooth onboarding of client from Sales/Pre Sales to Project Managers - Customer Offboarding Process - A good client experience ends with a seamless offboarding process. We want to ensure this process is efficient, organized and opens the door for future referrals - Develop and execute strategic account plans to maximize client retention and growth - Identify opportunities to upsell or cross-sell additional services or products - Monitor client accounts, track key performance indicators (NPS, CSAT), and provide regular reports - Monitor Billing and Collections from client - Conduct Review meeting with Internal team and clients on regular basis (QAR, AAR) - Identify cross sell and up sell opportunities with current clients - Generate New Business through referrals by penetrating current clients’ network - Manage renewals of existing contracts - Request for reviews and reference from clients - Help marketing team build case studies and success stories - Ensure clients’ data is up to date for sending our Newsletters and other marketing updates
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