Member Advocate at Parsley Health

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results. As a Member Advocate at Parsley Health, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty. We are looking for someone with at least one year of relevant work experience in a one-to-one client/patient-facing role, healthcare tech/start-up experience preferred, and an empathetic customer-service approach that ensures members feel heard and cared for. If you have a passion for helping others, excellent oral and written communication skills, and the ability to resolve issues over the telephone, we encourage you to apply. This is a remote-first position with the option to work from one of our centers in NYC or LA. Join us in our mission to transform the health of everyone, everywhere! Responsibilities: - Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints - Maintain ownership of member issues from receipt of the initial request to resolution - Follow up with members to ensure their issues have been resolved to their satisfaction - Maintain a comprehensive understanding of the company's products and services - Utilize member feedback to identify opportunities for improvement and report trends - Assist in developing initiatives to enhance member experience and satisfaction - Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform - Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries - Assist members with renewal questions and encourage continued care - Collect feedback from members and process cancellations - Support members’ scheduling and member portal navigation needs and– troubleshooting as needed - This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows - Other duties as assigned

Member Advocate

Responsibilities

Skills wanted:

Language(s) required:

About Parsley Health:

mission:

www.parsleyhealth.com/

Admin access needed