Customer Success Manager at Rinsed | Torre
Customer Success Manager
trending_up Invest in Torre
Rinsed

Customer Success Manager

Rinsed
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Full-time

Legal agreement: To be defined

Base compensation
USD75k - 100k/year

+ Health insurance

location_on
Remote (for Lehi, UT residents)
Remote (for New York, NY residents)
Posted almost 3 years ago

Responsibilities

- Rinsed is a B2B SaaS company revolutionizing the car wash industry - The company has raised Series A and Series B funding from prominent investors - Rinsed is installed at over 1,800 car washes nationally, managing more than 5 million car wash memberships Rinsed is seeking a detail-oriented and self-motivated Customer Success Manager to join their fast-growing startup. The successful candidate will be responsible for onboarding, engaging, and retaining customers to ensure they get the most value out of the Rinsed platform. This role involves executing the customer journey, driving adoption, advising clients on best practices, gathering product feedback, and managing escalations. The ideal candidate is a driven, detail-oriented team player with empathy for customers and a passion for learning and growing in a fast-paced environment. Responsibilities: - Execute the customer journey from onboarding onward - Become an expert on the Rinsed application and drive adoption through proactive outreach - Advise clients on car wash CRM & e-commerce best practices - Gather product feedback and share it with the engineering team - Triage and troubleshoot at-risk accounts and manage escalations - Assist with Customer Support and Customer feature requests - Bring energy and have fun
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