Head of Game Operations at Turtle Rock Studios | Torre
Head of Game Operations
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Turtle Rock Studios

Head of Game Operations

Turtle Rock Studios
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Full-time

Legal agreement: To be defined

Base compensation
USD180k - 240k/year

+ Health insurance

location_on
Hybrid (Lake Forest, CA)
Posted almost 3 years ago

Responsibilities

- Turtle Rock Studios is dedicated to providing a collaborative environment where team members feel empowered with creative freedom to contribute and grow. - The company supports flexible work arrangements ranging from in-studio, hybrid, to fully remote throughout North America. - Turtle Rock Studios has an award-winning game development team and is working on creating the next AAA title. Turtle Rock Studios is seeking a Head of Game Operations to define and execute the strategy for the launch and live operations of a AAA game. The ideal candidate is entrepreneurial, service-oriented, and well-versed in all aspects involved with shipping and supporting online AAA titles. This role involves partnering closely with key stakeholders across various departments to achieve success through launch and beyond. The position reports to the President and offers a flexible work environment, competitive benefits, and a base pay range of $180,000—$240,000 USD. Responsibilities: - Be the sole point of contact for establishing business relationships with third-party and cloud hosting providers, customer support, quality assurance, NOC, and localization. - Define and execute strategy in areas of Age-Ratings, Content, and Publishing review. - Lead First Party Management, including entitlements and certifications. - Manage worldwide online testing, including worldwide Alpha, Closed Beta, and Open Beta launches. - Oversee QA operation expansion, including Live QA, and Cert QA with third parties. - Manage Customer Support and Live Operations. - Work closely with Publishing, Marketing, and Community prior to launch and post-launch with a concentration on retention and growing player base. - Understand analytics, cloud services, localization, ratings acquisitions. - Communicate with fellow leadership team on status. Collaborate with departmental leads to solve problems, mitigate risk, and drive our service-oriented strategy forward. - Manage internal and external relationships, including domestic and foreign ratings agencies.
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