Tier 1 Customer Support — Portuguese (Part-Time Contractor)-Remote at ExecOnline | Torre

Tier 1 Customer Support — Portuguese (Part-Time Contractor)-Remote

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Freelance
Recurrent
Compensation USD20/hour
location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities


At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. Tier 1 Customer Support — Portuguese is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how. You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters. Responsibilities: - Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. - Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios - Promptly escalate more complex problems to appropriate internal team members - Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training) - Continuously endeavor to improve the quality of our support and service, both internally and externally - Monitor live online video conferencing events and provide live immediate assistance to participants