Operations Manager, Outbound at hims & hers | Torre
Operations Manager, Outbound
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hims & hers

Operations Manager, Outbound

hims & hers
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Full-time
Compensation
USD80k - 100k/year
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Columbus, Ohio
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Posted almost 3 years ago

Requirements and responsibilities

Hims & Hers Health, Inc. is a multi-specialty telehealth platform building a virtual front door to the healthcare system. They connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more. With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. As an Operations Manager, you will be responsible for overseeing and driving all warehouse operations and employees across multiple growing shifts. You will be a part of the management team and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows. This role is based in Columbus, Ohio and will report to the Director of Operations. Responsibilities: - Provide leadership, guidance and training in all the warehouse functional areas, including order handling, wave management, shipping of pharmaceutical and over the counter products, and material handling - Lead a team of area managers and other warehouse personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training - Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems - Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the warehouse - Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners - Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA) - Expanding operations to multiple shifts to maximize throughput whilst maintain culture - Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols - Implement and manage all warehouse inventory processes which include reconciliation, loss prevention and control - Implement and maintain all Quality Assurance/Control policies and procedures - Constantly seeks ways to improve efficiency, quality & cost control where applicable - Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs - Represent the company with integrity and professionalism - Other duties and projects as assigned
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