Field Operations Manager
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Full-time
Compensation
USD55k - 65k/year
Posted about 3 years ago
Responsibilities
Via is using technology to transform transportation around the world. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility.
As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
Responsibilities:
- Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
- Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards
- Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth