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Responsibilities
Join Notion, a collaborative AI workspace, as an Enterprise Technical Support specialist. In this role, you'll provide white-glove support to enterprise customers, troubleshoot complex technical issues across the platform and embedded partner applications, and help unlock AI usage for customers. You'll act as a critical bridge between customers and engineering teams, driving resolutions and improving support processes at scale.Provide white-glove technical support to Notion's largest enterprise customers.Troubleshoot and resolve advanced technical issues across the platform and embedded partner applications.Act as a liaison between customers and engineering teams, reproducing issues and filing detailed bug reports.Advise customers on AI tool adoption and unlock AI usage within the platform.Create, refine, and scale support processes to improve efficiency for complex, high-priority cases.Collaborate on internal knowledge and customer-facing documentation to enhance self-service options.
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