Partner Support Representative at ARMStrong Insurance Services

About ARMStrong Insurance Services / NEISARMStrong Insurance Services is the leading and most trusted name in debt recovery and financial solutions. NEIS, an ARMStrong Insurance Services company, is seeking a Customer Support Representative as it continues to grow its team. This role supports NEIS customer service operations by analyzing information, applying policies, and ensuring a positive customer experience.Job ResponsibilitiesResearch and analyze each customer inquiry to deliver accurate responsesMaintain knowledge of NEIS policies, procedures, and customer requirementsDocument case activity and maintain clear progress notesHandle customer communications professionally and promptlySupport resolution of customer concerns and questionsCollaborate with team members and follow all security and compliance standardsJob RequirementsMinimum high school diploma, GED, or equivalentStrong critical-thinking and problem-solving skillsExcellent written and verbal communicationProfessional, positive, and adaptable demeanorAbility to stay calm with stressed or upset customersProficient with phones, computers, and Microsoft applicationsFamiliarity with various file formatsStrong organizational and time-management skillsAbility to work independently and as part of a teamCoachable and quick to learn new conceptsCompensation and BenefitsBenefit package with health, dental, vision, life and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy and 7 paid holidaysSalary is $18 per hourWeekly pay401(k) plan with company matching and immediate vestingWe look forward to you joining the team!

Partner Support Representative

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About ARMStrong Insurance Services:

armstronginsuranceservices.com/

Admin access needed

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