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Requirements and responsibilities
About YondrYondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. Yondr supports schools through cell phone-free programs and supports top artists in music and comedy by creating phone-free shows.About the roleThe Yondr Implementation Associate supports the Partner Success Managers responsible for ensuring customer success during the post-sales customer journey. You will be accountable for successfully implementing the Yondr program and offering continued guidance and programming that will guarantee customer success.Duties & ResponsibilitiesVirtually support new school accounts to facilitate the implementation process, including onboarding, product/program setup, training, and customization to meet their specific requirements.Partner with schools on Yondr policy/protocol creation.Effectively communicate with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources.Serve as a point of contact to school partners in support of assigned Education Program Specialist.Participate in the delivery of on-site services as necessary.Contribute to the design and delivery of Yondr school programming, projects, or resources as additional needs arise.Desirable Skills/ExperienceBackground and/or experience in education (specifically grades 6-12).Familiarity with current educational practices around implementing school programming.Exceptional interpersonal skills and communication skills.Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrating resilience to navigate rapid growth.Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.RequirementsBachelor’s Degree.2+ years of experience in customer service, education, and/or a related field.Travel expectation is based on partner demand and manager approval: 0-15% non-peak / 20-30% peak seasons.Must live in Illinois or Indiana (preference for the Greater Chicago area).Compensation & Hours$40/hour.The number of hours per week may vary depending on the demands of the implementation busy season: June (5-15 hours per week); July to Oct (15-30 hours per week).Role TypeHourly, non-exempt.Seasonal, 5 months (June to October) with possible extension based on partner needs.Equal opportunityYondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.
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