Customer Service Representative (Active Pooling) at Crowned Credit | Torre
Customer Service Representative (Active Pooling)
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Crowned Credit

Customer Service Representative (Active Pooling)

Crowned Credit
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(14) info
Emma
Emma
You'll empower customers by resolving inquiries and ensuring exceptional service experiences.
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Full-time

Legal agreement: Contractor

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Posted 6 days ago

Requirements and responsibilities

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will have a proven track record of assisting customers over the phone, excellent communication skills, and a commitment to delivering outstanding customer experiences. Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer inquiries, concerns, and complaints efficiently. - Provide accurate information about products, services, and company policies. - Maintain detailed records of customer interactions. - Escalate complex issues to the appropriate department when necessary. - Meet service quality and performance standards. Requirements: - Minimum 2 years of experience in customer service with a strong focus on assisting customers over the phone. - Excellent verbal and written English communication skills. - Strong listening, problem-solving, and interpersonal skills. - Ability to remain calm and professional when handling challenging situations. - Proficient with basic computer applications and customer service systems. - Reliable internet connection and quiet work environment (for remote positions). Preferred Qualifications: - Experience in call center, customer support, or client services environments. - Familiarity with GHL is an an advantage. - Credit Repair experience is preferred but not required.
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