Overview: We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.Our Product s: HealthEdge® delivers an entire healthcare ecosystem, providing customers with one set of healthcare solutions to manage all their complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever-changing market while ushering in the future of healthcareKey Responsibilities:Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelinesTroubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutionsTriage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measuresEscalate complex issues appropriately while maintaining clear communication with customers throughout the resolution processContribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilitiesMaintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaborationWhat you bring:Education & Experience:Bachelor’s degree in IT, Computer Science, Engineering, or a related field.0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.Preferably, experience in the health insurance industry, particularly with healthcare payors.1+ years of experience as a Business Analyst is a plus.Business & Analytical Skills:Strong aptitude for critical thinking, analytical reasoning, and problem-solving.Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.Experience engaging with customers and managing competing priorities effectively.Technical Proficiency:We're looking for associates with technical curiosity and strong learning aptitude. While prior experience is a plus, we value the ability to quickly absorb new concepts and grow into these technical areas:Java-based applications and troubleshootingSQL query development and debuggingRelational databases and version controlWeb services (SOAP/REST)Data formats and log analysisUNIX command-line basicsSoft Skills:Excellent communication and interpersonal skills.Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment.A proactive, driven mindset with a strong desire to understand both business and technical problems.Geographic Responsibility: Remote, USType of Employment: Full-time, permanentFLSA Classification (USA Only): ExemptWork Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this

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Associate Technical Services Engineer

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Alexander Saltzman

Kevin Adams

Stephen Krupa

Alexander Saltzman

Kevin Adams

Stephen Krupa

About HealthEdge:

www.healthedge.com/

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