SMOOTH OPERATOR (Business Operations Manager)LOCATION: 100% Remote with regular visits to HQABOUT RAISE AWAY: we provide kick-ass fundraising solutions to nonprofits and schools, specializing in luxury travel.OUR CORE VALUES: Fun, Unique, CreativeABOUT THE ROLEThe Smooth Operator (Business Ops Manager)Raise Away is growing fast. Our CEO is out here donating millions of dollars in trips, the team keeps getting bigger, and we're pushing into new markets. Growth like this is a fantastic problem to have. It's also the kind of problem that can slowly turn into forty open browser tabs and a calendar nobody fully understands. So it's time to build the operational backbone that lets us scale cleanly. That's where you come in.You're the person who walks into a busy, fast-moving company and immediately clocks the ten things that could run smoother. You cannot unsee a bottleneck once you've found it. You probably have strong opinions about file naming, and you're right to. Most of all, you love the quiet satisfaction of a process so clean nobody even notices it's there. Fair warning though: that's the curse of great ops work. Do it right and it looks like nothing happened. We'll notice. We promise.Officially you're our Business Operations Manager. Around here you're the Smooth Operator, and yes, we fully expect you to live up to the name. Your job is to keep the whole operation flying steadily as we grow. Tighten the systems, sharpen the workflows, plug the small leaks before they turn into big ones, and free up our CEO to chase the big vision instead of getting pulled into the day-to-day.HOW WE'LL KNOW IT'S WORKINGOur CEO is out of the day-to-day weeds (and slightly suspicious about how easy his week got)On-time project delivery sits above 95% in AsanaThe leaks are plugged: fewer operational errors, fewer costs we never should've been payingMonthly and quarterly targets get hitProjects land on budgetA DAY IN THE LIFE🪄 SOP WizardAudit every SOP across every departmentQuestion the old processes and figure out which ones are just outdated habits nobody's challengedRebuild the broken ones using AI, the right tech tools, and HubspotRun an annual review of legacy SOPs to keep everything running cleanOwn the full SOP book. You are the keeper of how Raise Away gets things doneHandle the rollout whenever an SOP is new or updated⚙️ Operational ManagementOversee Hubspot and tighten up the workflows inside each departmentFind the friction and hunt down the bottlenecks in daily operationsWork across every team to make sure the handoffs between departments actually workManage the Raise Away Black Box, our internal home for all procedures and operationsRun root cause analysis to find what's broken and fix it alongside each teamKeep the operating cadence going: weekly, monthly, and quarterly business reviews with department heads and the CEO✅ Project ManagementGet hands-on with projects across every departmentKeep teams on track to deliver on time and on budgetBuild out all company and department projects in AsanaRESPONSIBILITIESOwn and maintain the full SOP book, from audit to rolloutRebuild outdated processes with the right mix of AI, tech, and HubspotOversee Hubspot and keep workflows tight across the companyHunt down bottlenecks, friction, and quiet costs, then fix the root causeRun weekly, monthly, and quarterly business reviews with team leads and the CEOBuild out company and department projects in Asana and keep them on time and on budgetProject manage and ensure smooth take off and landing for all our launchesManage the Raise Away Black BoxRide a unicorn 🦄RequirementsProof of Work6+ years of senior operational management3+ years of project managementA "scale-up" background. You've helped something grow, not just kept it steadyTechnical & Strategy SkillsAsana expert 💯Strong project management chopsCan architect and maintain Hubspot, not just click around in itBenefitsWHAT YOU GETA role at a Kick-Ass companyUnlimited vacation, Bali here you come!Flexible work environment, 100% remotePaycheck…the obvious one$110,000-$125,000 starting salary (final number dependent on experience)Travel to some amazing destinations around the world - we just got back from a company African Safari trip!Benefits, yay! (Health & Dental & 401K & Life Insurance)Passport Program. Get a Raise Away trip 1x a year on us, plus airfare!Level Up. An internal fund to help you grow personally and professionally
