Company BackgroundHealthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.Position Summary:The Pharmacy Technician will be responsible for addressing pharmacy referrals and assisting members with medication access, education, and adherence to support kidney health management. The Pharmacy Technician will work collaboratively with clinical and care management teams to identify medication opportunities and resolve medication safety concerns associated with transitions of care and chronic disease management. Daily activities will include accurate data collection and data entry in HealthMap’s documentation system, communicating with HealthMap’s interdisciplinary care team, and maintaining individual metrics. The Pharmacy Technician will also create and maintain medication access resources and participate in pharmacy-driven educational initiatives designed to improve member outcomes and support member engagement efforts.Responsibilities:Assist with pharmacy referrals related to medication access, affordability, education, adherence, optimization, and safety with pharmacist oversightReceive and respond to member’s medication-related questions in a timely mannerSupport medication reviews by gathering, reviewing, and documenting medication information for clinical evaluationCollaborate with nurses, pharmacists, care coordinators, providers, and other interdisciplinary care team members to support member care plans and transitions of carePerform accurate data entry and maintain timely, complete, and compliant documentation within designated systemsDevelop, maintain, and update medication access and pharmacy resource materials for internal teams and membersMonitor assigned tasks and referrals to ensure timely follow-up and resolutionAdhere to policies, procedures and state and federal regulations to ensure compliance and confidentiality of Protected Health Information (PHI). Participation in Compliance and other important training is a condition of employmentParticipate in quality improvement activities and process enhancement initiatives as assignedPerform other duties as assignedRequirements:High school diploma or equivalentPharmacy technician registration/license required, pharmacy technician certification preferredMinimum of 1 year of pharmacy technician experience, preferably in managed care, community/retail pharmacy, specialty pharmacy, or healthcare coordination settingsBilingual preferred, but not required Familiar with medical insurance terminology and processesUnderstand general pharmacy terminology, medication names, dosage forms, and SIG codesAccess to reliable high-speed internetSkills:Proficiency in Microsoft Office: Outlook, Word, Excel, TeamsExcellent written and verbal communication skillsStrong organizational skills and attention to detailAbility to manage multiple tasks, solve problems, work independently, and escalate issues appropriatelyAbility to work collaboratively within interdisciplinary healthcare teamsCustomer service-oriented approach with empathy and professionalism when interacting with members and providersComfortable communicating with members regarding medication listsTravel:Limited Travel, scheduled per needs of the businessWorking Conditions:All roles require:Sitting - Ability to sit for extended periods stationary or while drivingDexterity/Effort- Repetitive motion for typing and/or texting - Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devicesSense Acuity - Ability to see/read computer monitors or other electronic devicesAdditionally, on-site or at location positions (ex. Mailroom, IT or Admin) may require:Lift/Carry/Push/Pull- Occasional movement of equipment, or materials up to 50/75 PoundsBend/Twist- Occasional bending, twisting, and stooping - Occasional need to kneel or crouchAdditionally Traveling positions (ex. Field Care Navigators or Quality Practice Advisors) may require:Sense Acuity - Ability to see/read road signs, maps, and electronic devices- Good visual acuity for driving, including peripheral vision and depth perceptionEnvironmental - Possible exposure to travel, traffic and/or other outdoor hazards- Possible exposure to various weather conditions, including extreme heat, cold, rain, and snowAmericans with Disability SpecificationsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
