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Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.This is your chance to define the future of supply chain management for thousands of operators and brands and shape the way AI tooling functions for Stord software products. We're looking for a senior designer who can make complex, intelligent systems feel clear and controllable — someone who sees AI not as a black box to hide, but as a collaborator to design with. You'll own design for Stord's Order Management System (OMS) and our growing suite of AI-powered features.What You'll DoOwn OMS & AI Surface DesignDesign experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and moreDesign rule-management surfaces (Automations) that give operators real control over decisions at scaleOwn AI tooling for brands across Stord: across chat, feed, search and agentic workflowsCreate human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboardsDesign for power users in data-dense environments where speed and precision matterChampion the User and Inspire the TeamResearch with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scaleTranslate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomesBuild empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressureDrive Rapid Design IterationLeverage AI design tools for quick prototyping and design exploration to accelerate velocityCreate high-fidelity prototypes that validate concepts before engineering investmentIterate based on usability testing, A/B test results, and consumer feedbackBalance design perfection with shipping velocity - deliver great experiences quicklyEstablish AI Design PatternsDefine and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and moreBuild design system components for AI-native workflows — generative response cards, confidence signals, one-click resolution patterns, and agentic trigger buildersPartner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI — not the other way aroundCollaborate and MeasureDefine success metrics for your designs tied to conversion, completion rates, and satisfaction scoresConduct usability testing to validate design decisions with real consumersAnalyze behavior data to identify friction points and optimization opportunitiesContinuously refine experiences based on performance data and user feedbackWhat You'll Need:Design Experience and Expertise:6+ years of product design experience with experience designing AI tools and B2C or B2B experiencesMulti-platform design - Experience creating responsive experiences across mobile, tablet, and desktopUser research skills - Proven ability to conduct user interviews, usability testing, and translate insights into designModern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolveThe Skills That Set You Apart:Storytelling ability - You can paint a picture of the brand operator's journey that get engineering teams investedTechnical collaboration - You speak engineering's language and understand technical constraints without compromising UXAI savvy - You understand (or quickly learn) AI UX patterns and apply it to the world of order management, logistics and fulfillmentHigh-fidelity execution - Your designs are polished, detailed, and ready for engineering handoffAI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflowThe Mindset We're Looking For:High energy and vision - You bring contagious enthusiasm for creating experiences that brands love to useBias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysisEmpathy-driven - You genuinely care about the frustrated customer waiting for their packageCollaborative spirit - You thrive in team environments and make everyone around you betterData-informed - You balance qualitative insights with quantitative metrics to drive decisionsWhat Gets Us Really Excited:You've designed logistics or fulfillment applications and/or AI teams beforeYou have experience designing white-label or multi-tenant applications that adapt to brand guidelinesYou've worked in fast-paced startup or scale-up environments with rapid iteration cyclesYou have a portfolio showing measurable improvements in conversion, completion, or satisfaction metricsYou've successfully influenced engineering teams to care deeply about user experienceYou understand accessibility standards and design for inclusive experiencesWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual
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