About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationThis is a remote position. You can work from home and be located anywhere in NAAbout the teamThe Vice President of Professional Services Operations is the architect of our global delivery engine. This leader is responsible for the operational performance, global scalability, and bottom-line profitability of the entire Professional Services business. Serving as the strategic operational co-pilot to the SVP/GM of Professional Services, you will own the systems, process architecture, governance, predictive analytics, and resource modeling required to drive predictable, high-growth revenue, elite margins, and flawless customer outcomes.This role serves as the operating backbone of the organization, transforming our strategic growth roadmap into measurable, high-velocity execution across delivery, resource engineering, and continuous operational excellence.What you will do:Business Operations & StrategyPartner with PS leadership to define and execute aggressive annual and multi-year global business strategies.Engineer core operational plans including revenue, margin targets, utilization modeling, and strategic global headcount scaling.Architect executive-level business intelligence frameworks that provide real-time, actionable visibility into global performance.Drive a culture of operational rigor, data-backed accountability, and standardized execution across all international regions.Serve as the trusted strategic advisor to the SVP of Professional Services on all matters of business health and scale.Delivery GovernanceDesign and deploy a modern, agile project and portfolio governance architecture.Lead high-stakes operational reviews for global strategic customers and complex, high-risk transformation programs.Build data-driven project health and early-warning escalation frameworks to protect outcomes.Standardize high-impact delivery methodologies to ensure execution excellence at scale.Partner with Delivery Directors to accelerate project velocity and maximize time-to-value for our clients.Resource Management & Workforce PlanningMastermind global capacity and demand modeling to support rapid enterprise scale.Lead the global Resource Management Office (RMO) to optimize staffing velocity, billable utilization, and strategic talent allocation.Engineer forward-looking workforce strategies that align with our high-growth trajectory.Identify critical capability gaps and drive strategic talent initiatives in partnership with Talent Acquisition.Aggressively improve consultant productivity and utilization performance worldwide.Financial PerformanceDrive predictable, high-accuracy revenue forecasting and backlog health.Relentlessly optimize gross margin performance across all global practices and regions.Identify and systematically eliminate revenue leakage through rigorous financial monitoring.Lead budgeting, long-range planning, and complex financial modeling activities.Develop advanced leading indicators to anticipate revenue trends and profitability shifts.Systems, Tools & AutomationDefine the global technology roadmap for Professional Services (PSA, ERP, CRM, and analytics platforms).Spearhead high-impact business process transformation initiatives.Drive total automation across forecasting, staffing, reporting, and project governance workflows.Partner with IT and Finance to deliver seamless systems integration and data-quality excellence.Executive GovernanceCommand Monthly and Quarterly Business Reviews (MBRs/QBRs) to drive executive alignment.Prepare high-fidelity reporting for executive leadership and board stakeholders.Facilitate governance for our most strategic global accounts and digital transformation programs.Synchronize cross-functional operational efforts across Sales, Customer Success, Product, Finance, and Support.What we are looking for:15+ years of progressive leadership experience in Professional Services, Consulting Ops, or Business Operations within a high-growth tech or enterprise SaaS environment.Proven track record supporting and scaling a $100M+ global Professional Services portfolio.Deep expertise in complex software implementation, cloud deployment, and digital transformation lifecycles.Demonstrated success architecting highly scalable operational processes and global governance models.Extensive experience leading high-performing, multi-regional operational teams.Advanced expertise in forecasting, resource architecture, financial modeling, and data-driven process automation.Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company-wide days off)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathons
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