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Responsibilities
The SAP Support Analyst - Finance possesses excellent SAP finance and costing functional skills, as well as the ability to understand business processes and map them in SAP. They collaborate by providing end-user support, working with business users to understand and document business requirements, translating business requirements into product specifications, working with developers to implement engineered solutions, and testing and developing training documentation necessary for end users.
Essential Duties and Responsibilities:
- Participate in SAP implementation efforts (Finance) to include process mapping.
- Train key users.
- Prepare training material and guides.
- Manage go-live activities.
- Manage post-go-live activities.
- Provide the project manager with status and potential risks.
- Collaborate with the team on financial integration document types mapping in the mapping scheme to include mapping error resolutions.
- Collaborate with the team on end-user support, resolving user-reported issues, investigating, testing, and providing a resolution to resolve bugs at the root cause level.
- Develop Knowledge Base Articles and Work Instructions/User Guides.
- Facilitate and conduct user training sessions.
- Train users.
- Work with the business to translate needs.
- Work with business users, cross-functional teams, developers, and testers to design, develop, and test new solutions.
- Work proactively to improve current processes.
- Drive down user support issues.
- Share knowledge with peers and training team members to strengthen the Support Team.
- Business travel requires a minimum of 20%.
- Perform other duties as assigned by the reporting manager.
- Coordinate and manage minor projects.
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