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Responsibilities
FreJun is looking for a proactive and customer-focused Customer Success Executive to manage customer relationships, drive product adoption, support onboarding, resolve customer queries, and help improve customer retention.If you enjoy working with customers, solving problems, learning SaaS products, and collaborating with cross-functional teams, this role is for you.What You’ll Work On:Customer onboarding and account managementProduct walkthroughs and customer trainingDriving product adoption and customer engagementHandling customer queries and troubleshootingCoordinating with Product, Engineering & Support teamsMonitoring customer health and identifying churn risksCustomer follow-ups and retention activitiesCollecting customer feedback and feature requestsCRM management and maintaining customer recordsIdentifying upsell/cross-sell opportunitiesSkills & Tools:Customer Success • Account Management • Customer Support • SaaS • CRM • HubSpot • Salesforce • Zoho • Communication Skills • Problem Solving • Customer Relationship Management • Google Sheets • Excel • Product Adoption • Customer Retention • Helpdesk Tools • APIs & Integrations • VoIP • Cloud Telephony • CPaaSPrior Cloud Telephony experience is not mandatory. Candidates with strong communication, customer-handling, problem-solving, and learning abilities are encouraged to apply.
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