Experienced Level 1 Support Engineer/Field Tech in Atlanta at Ripple IT | Torre
Experienced Level 1 Support Engineer/Field Tech in Atlanta
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Ripple IT

Experienced Level 1 Support Engineer/Field Tech in Atlanta

Ripple IT
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Full-time
Compensation
USD40k - 50k/year
location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities

Ripple is a company that values empathy, kindness, and effectiveness. They believe in finding the best ways to do things, even if it means learning something new and changing their ways. They strive for a team performance with a family feel, and they believe that style and design make everything better. Ripple is looking for an experienced Support Engineer/Field Technician with 3-5 years of IT experience. The role involves helping clients and coworkers with their IT problems, setting up new devices, performing software installs and upgrades, working on projects like server deployments, network setups, and VoIP migrations, and traveling to customer sites for on-site support. The successful candidate will be able to communicate empathetically and clearly, remain calm under pressure, have natural troubleshooting skills, and have a desire to grow personally and professionally. Previous MSP experience is a plus. Responsibilities: - Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment - on the phone, by email, and in person - Help coworkers out with challenges that require some extra brains - Setup new Macs, PCs, and smartphones - Perform software installs and upgrades - Work on projects like server deployments, network setups, and VoIP migrations - Help people sort out issues with email and web hosting - Travel to customers sites and perform on-site support
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