Growth Operations Manager (Maple) at Clipboard Health | Torre
Growth Operations Manager (Maple)
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Clipboard Health

Growth Operations Manager (Maple)

Clipboard Health
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted over 2 years ago

Requirements and responsibilities

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. We are looking for an outstanding and highly driven individual to join Maple as our first Growth Operations Manager. Maple is an affiliate of Clipboard Health - think of us as a much earlier-stage startup launched within a larger (but still high-growth) startup. Maple is a provider of workforce management solutions, purpose-built for long-term care. Our goal is to transform the way nursing homes handle scheduling & timekeeping by providing the tools to help reduce staff burnout, improve retention, save costs and solve staffing issues. Responsibilities: - Lead new account onboarding process to ensure successful implementation and launch of Maple’s software platform. - Stakeholder engagement & relationship management: develop and maintain strong relationships with key stakeholders and decision makers at the customer level to ensure alignment of all parties. - Product training & launch: lead and host kickoff training and support to customers to help drive engagement and ensure successful adoption of Maple’s products. - Serve as the ‘voice of the customer’ and advocate for key features to include in our product development roadmap, while appropriately prioritizing requests based on customer and Maple’s objectives. - Account management: serve as the customers’ primary point of contact, holding regular check-ins and business reviews. - Provide exceptional customer support during and post-implementation, by addressing inquiries and helping solve problems. - Identify growth opportunities through upsell and referrals: continuously monitor and analyze customer usage and engagement data to identify opportunities for upselling additional features, modules, or services. - Manage Support Channels: Oversee and manage support channels, including email, phone, and online chat systems.
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