Position Overview:\u2028Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative \/ Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job—it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels).
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Troubleshoot and resolve technical issues, guiding customers through solutions.
- Maintain accurate records of customer interactions and issue resolutions.
- Assist customers with account management, billing, and product questions.
- Support team members with remote administrative tasks as needed.
- Follow confidentiality and security protocols to protect sensitive information.

For Expert Candidates:
- Develop and optimize customer support workflows for efficiency.
- Analyze customer feedback to identify trends and improve service quality.
- Mentor and train new team members remotely.
- Coordinate with other departments to resolve complex issues.
- Assist in implementing remote work tools and best practices.

Qualifications: (No Experience)
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Tech-savvy with a willingness to learn new software.
- Reliable, self-motivated, and capable of managing time effectively.

Entry-Level: (2+ Years of Relevant Experience)
- 2+ years of experience in remote customer support or receptionist roles.
- Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
- Strong organizational skills and ability to multitask.
- Ability to work independently and handle challenging customer situations.
- Adaptable and quick learner.

Benefits and Perks:
- Health Insurance.
- Paid Time Off (PTO) and Paid Holidays.
- Retirement Plans.
- Flexible Work Arrangements.
- Paid Parental Leave.
- Professional Development & Certification Opportunities.
- Life and Disability Insurance.
- Employee Assistance Programs (EAPs).
- Wellness Programs.
- Performance Bonuses & Incentives.
- Employee Discounts & Perks.
- An Inclusive, Safe, and Supportive Work Environment.

Work Environment:\u2028A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Location: Remote - Canada, United States

Skills required for this job:

CRM (Customer relationship management)
Customer service
Freshdesk
Ticketing software
Zendesk