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Posted 8 months ago
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Requirements and responsibilities
As a Business Analyst, you will be responsible for the following:Investigates, resolves, or escalates incoming business process and technical support requests from various clients for internal accounting and tax applications; proactively communicates issues to management and development teams as neededManages support ticket backlog and prioritizes effectively to meet client service levelsIdentifies trends in issues and proactively suggests options to prevent future occurrencesSupports continuous creation of, and updates to, support documentationParticipates in requirements gathering, change management, and release managementDevelops queries and data visualizations in response to analytics requestsSupports application testingTo be successful, these are the skills and experience you will need:Bachelor’s degree in information systems, accounting, or related field required; accounting education/experience a plus1-3 years of experienceSome experience using MS SQL for querying, maintenance and troubleshooting preferredSelf-starter with ability to work independently with minimal supervisionStrong analytical and problem solving skillsExcellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical peopleCustomer service-orientedFlexible with changes in hours during busy season and able to assist after hours/on weekends if neededCompensationThis salary range is specific to the state(s) listed and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set and education; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the range for this position is $65,000 to $75,000.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)