Customer Success Manager at project44 | Torre
Customer Success Manager
trending_up Invest in Torre
project44

Customer Success Manager

project44
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Sao Paulo, Brazil
Posted over 2 years ago

Responsibilities

- project44 is the undisputed leader in the market, named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. - project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. - project44 is focused on creating a diverse and inclusive work environment where underrepresented groups can thrive. project44 is looking for a Customer Success Manager to serve as the primary interface between project44 and a designated portfolio of accounts. The successful candidate will ensure that customers receive value through the adoption of project44's products and services. Key responsibilities include regular touchpoints with users and senior leadership, proactive management of customer health metrics, and uncovering account expansion opportunities. The role also involves delivering business outcomes related to portfolio growth, contract renewal, and user adoption. The ideal candidate should have progressive customer-facing experience, executive-ready communication skills, and a high degree of intellectual curiosity. project44 is committed to diversity and inclusion, and is actively working on creating a work environment where underrepresented groups can thrive. Responsibilities: - Serve as the primary interface between project44 and a designated portfolio of accounts - Ensure customers receive value through adoption of project44's products and services - Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives - Proactive management of customer health metrics and overcoming engagement obstacles as they emerge - Maintain a deep familiarity of project44’s offering, resources and product development - Deliver business outcomes related to the growth and retention of the assigned portfolio - Closely monitor contract renewal forecasts and collaborate cross functionally with sales counterparts to ensure timely and full renewal - Uncover, develop, and maintain account expansion opportunities - Coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team - Develop detailed, accurate annual forecasts for portfolio revenue - Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale - Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter - Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs - Support a culture that encourages and motivates members to achieve their maximum - Build strong operational rigor around goal setting, measurement, and accountability
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