Technical Support Specialist - Remote US at Seamless.AI

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020 and 2022, and Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance. As a Product (Technical) Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Product (Technical) Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success! Responsibilities: - Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed - Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform - Communicate thoughtful, customized solutions that help customers move forward and grow their business - Show composure, resilience, and flexibility as customer needs evolve and case volume changes - Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues - Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

Technical Support Specialist - Remote US

Responsibilities

Skills wanted:

Language(s) required:

About Seamless.AI:

mission:

Admin access needed