Junior NOC Analyst at Cinetix Group

🟡 Requirements: * Experience in technical support, teamwork and problem-solving. * Domain of network management. * Knowledge of data analytics. * Experience with SOP is preferred. * Seniority level: Junior. 🟡 Responsibilities: * Act as a point of contact for customers, partners, and internal teams and coordinate resolution of application issues with customers and/or internal resolution groups. * Ensure the highest level of customer service is maintained to resolve failures and incidents within prescribed SLAs. * Provide timely response and communications on incidents, outages, and performance alerts, and categorize issues for escalation to appropriate technical teams. * Recognize, identify, and prioritize incidents by customer business requirements, organizational policies, and operational impact. * Engage in interdepartmental collaboration to identify the root cause of request processing errors. * Work to provide possible alternative solutions or resolution details for the client. * Monitor a wide variety of network information and systems including, but not limited to, LAN/WAN systems, routers, switches, firewalls, servers, desktops, storage, backup, operating systems, and core applications. * Document all actions by standard company policies and procedures, and work with internal and external technical and service teams to create and/or update knowledge base articles. * Research and document various mitigation strategies, and maintain up-to-date and comprehensive knowledge of client technologies and their importance to client operations. * Transfer or escalate incidents (when necessary) to the appropriate support level. * Follow documented procedures to achieve incident resolution for many repetitive types of support requests. * Employ diagnostic utilities to assist in troubleshooting problems for end users. * Provide the client with confirmation of the incidents and resolve services. * Carrying out follow-ups and quality controls with clients to verify resolved incidents and help requests. * Create reports and other documents when necessary for customer support. * Create scripts to mitigate repetitive events. * Maintain, monitor, and achieve defined KPIs.

Junior NOC Analyst

Emma

Responsibilities

Skills wanted:

Language(s) required:

Fernando Pinillos Verified

Fernando Pinillos Verified

About Cinetix Group:

mission:

Job benefits for full-time members:

cinetixgroup.com/

Admin access needed