Telesales Gurus is a remote sales-focused startup based in Orlando, Florida. Our team consists of globally distributed professionals passionate about sales.
Who we’re looking for:
We seek a reliable, proactive Sales Operations & Quality Assurance Coordinator to support and streamline internal processes, campaign execution, and team performance across multiple client accounts. This role combines administrative skills with quality control to ensure smooth campaign launches, monitoring, and ongoing improvement.
This is a full-time, long-term position for someone with excellent organizational skills, strong attention to detail, and experience in sales operations or call evaluation.
Requirements:
Work experience:
* 3+ years in administrative support, sales operations, or call evaluation.
* Strong experience with CRM tools (e.g., Salesmate), Google Workspace, and project management tools (e.g., ClickUp, Notion, or similar).
* Familiarity with cold calling and outbound sales environments.
* Exceptional attention to detail, analytical thinking, and excellent written and verbal communication.
* Experience creating and maintaining SOPs and QA scorecards.
Technical setup:
* Reliable computer and high-speed internet.
* Quiet, professional home workspace.
Responsibilities:
Sales campaign operations:
* Support Account Managers by ensuring timely and accurate campaign execution in project management tools.
* Track and verify task completion throughout campaign lifecycles.
* Assist in task assignment and monitor timelines and resource allocation.
* Maintain and regularly update SOPs.
* Coordinate onboarding of new agents and ensure familiarity with tools, scripts, and expectations.
Call quality & performance monitoring:
* Evaluate recorded or live sales calls using standardized quality rubrics.
* Score and track calls weekly, integrating feedback into coaching sessions.
* Provide clear, actionable feedback to agents and team leads to improve performance.
* Monitor adherence to scripts, objection handling, tone, and compliance.
* Identify and report trends in agent performance and customer interactions.
Reporting & communication:
* Generate and distribute weekly and monthly reports on operations, campaign progress, and call quality scores.
* Communicate effectively across departments to align goals, timelines, and resolve performance issues.
* Suggest improvements to enhance sales operations and customer interactions.
Perks:
* 100% remote, compatible with EST time zones.
* Flexible environment with a fast-moving, supportive global team.
* Performance bonuses available after 3 months.
* Opportunities to advance into senior operations or QA leadership roles.
Compensation:
* Monthly
Not a good fit if:
* You’re unavailable during core U.S. business hours.
* You struggle with independent work, organization, or following detailed SOPs.
* You prefer narrowly defined roles and dislike switching between tasks.
