Dispatch Specialist at Superstaff | Torre
Dispatch Specialist
Superstaff
Superstaff

Dispatch Specialist

Emma
Emma
Providing and scaling exceptional outsourcing solutions to grow businesses. ✨
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Full-time

Legal agreement: Employment

Compensation COP3.5M/month
~USD899/month
Non-negotiable
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Hybrid (Cl. 7D #43A-40, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia)
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Posted over 2 years ago

Responsibilities & more

🟡 Requirements: • Proficient with customer service and time management. • Knowledge with Microsoft Excel. 🟡 Responsibilities: • Ensure that all communication with customers (internal/external) is courteous, cordial, business-like, and timely. • Efficiently cover phones for service calls to meet departmental service level agreements. • Maintain professional communication with customers, ensuring well-written emails, chats, and texts that provide thorough and complete responses. Utilize spell check. • Enter jobs on service tech schedules using our client's software throughout the day based on daily incoming customer requests. • Interact directly with service techs and Field Service Management to maintain operational efficiency and maximize scheduling time for techs. • Escalate exceptions effectively to the Coordinator and/or Field Service Management, providing support for problem resolution. • Research necessary information to handle requests for credit or billing problems. • Accurately enter basic part orders using manufacturer numbers or item numbers if needed. • Precisely bill all service invoices using correct item numbers, quantities, and van stock. • Thoroughly check technicians’ schedules in respective regions to ensure completeness and proper rescheduling of leftover calls. • Keep management informed by providing accurate and timely information to ensure efficient customer service and meeting expectations. • Assist with scheduling, coordinating, and following up on tasks related to pre-scheduled maintenance and calibration service requests. • Maintain a composed, confident, and professional demeanor in all situations. Lead by example with a positive can-do attitude.
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