AWS Contact Center Engineer at Zepz | Torre
AWS Contact Center Engineer
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Zepz

AWS Contact Center Engineer

Zepz
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (United States)
Posted almost 3 years ago

Responsibilities

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Zepz operates over 5,000 money transfer corridors worldwide and employs over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents. The company is committed to reducing the cost of remittances and increasing safety and convenience for its users. Zepz envisions a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz is looking for an AWS Contact Center Engineer to join their Operations team. The role involves overseeing the delivery and implementation of strategic initiatives related to CRM, Zepz back office, chat, and IVR. The engineer will be responsible for implementing, maintaining, and improving a new Contact Center platform based on AWS services. The platform will utilize integrations, AI services, and process orchestrations to build automatic case recognition and resolution processes. The ideal candidate should have experience in call center technology, AWS services, Java or Kotlin, and building and consuming APIs. The role offers the opportunity to work with a modern tech stack and approaches, contribute to the company’s technical direction, and be part of a fully distributed global team. Zepz offers a range of benefits including unlimited annual leave, private medical cover, retirement plans, life assurance, and competitive parental leave schemes. The company is committed to being a remote-first organization, offering flexibility and secondary perks to help employees thrive. Responsibilities: - Overseeing the delivery and implementation of strategic initiatives related to CRM, Zepz back office, chat, and IVR - Implementing, maintaining, and improving a new Contact Center platform based on AWS services - Utilizing integrations, AI services, and process orchestrations to build automatic case recognition and resolution processes - Writing great code and ensuring maintainability - Working closely with product owners, designers, and other engineers to design and refine work - Designing and influencing technology evolution with long-term goals in mind - Owning delivery and ensuring non-functional requirements are met - Reviewing others' work and seeking feedback to build a better codebase - Sharing knowledge and points of view across the team
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