🚛 Remote Operations & Dispatch Manager (Full-Time):
Happy Helpers Moving Co – Veteran-Owned Moving Company.
🌎 Remote (South America Preferred) | ⏰ Full-Time | 💬 Fluent English Required.
👋 About us:
Happy Helpers Moving Co. is a fast-growing, veteran-owned moving company in the U.S. known for reliability, professionalism, and high customer satisfaction. We’re expanding our team with a remote rockstar to help us manage day-to-day operations and dispatching, keeping our moves on time, our customers happy, and our crews in sync.
🎯 Role overview:
As our Remote Operations & Dispatch Manager, you’ll oversee move scheduling, crew dispatching, job coordination, and real-time customer/crew support. You'll serve as the nerve center for all operations, working closely with our U.S.-based General Manager and Sales Team.
🛠️ Key responsibilities:
🔄 Dispatch & Scheduling
- Assign and dispatch moving crews to scheduled jobs.
- Manage the daily and weekly job calendar using our CRM (e.g., SmartMoving).
- Monitor job progress and adjust schedules as needed in real-time.
- Coordinate with drivers and crew leads on ETAs and job details.
📞 Crew & customer communication:
- Act as the main point of contact for movers during active jobs.
- Call/text customers with pre-arrival updates and job coordination.
- Ensure crews understand job expectations, scope, and timelines.
📊 Operational management:
- Track job completion status, delays, or issues throughout the day.
- Document and report operational incidents or mover performance issues.
- Follow up on job performance, damages, and incomplete tasks.
🧩 Problem-solving & escalations:
- Resolve day-of-job issues (e.g., delays, cancellations, equipment problems).
- Escalate serious problems to the GM or customer service team when needed.
✅ Requirements:
🌎 Based in South America with reliable internet & power backup.
💬 Fluent in spoken and written English.
⌛ Available to work U.S. time zones (EST or CST preferred).
📱 Experience with dispatching, operations, or coordination (moving, logistics, field services is a plus).
🧠 Fast-thinking, calm under pressure, and highly organized.
🧑💻 Comfortable using tools like Google Workspace, CRMs, Slack, Zoom.
⭐ Preferred (Not required):
- Experience with SmartMoving CRM, Housecall Pro, or similar.
- Knowledge of U.S. geography/time zones.
- Background in home services, moving, or transportation industries.
- Experience working remotely with U.S.-based teams.
🌟 What you get:
📈 Stable, long-term remote role with growth opportunity.
💻 All tools and software provided.
🧑🤝🧑 Supportive and fast-moving team culture.
💰 Competitive monthly salary based on experience.
🎯 Bonus opportunities based on performance.
