Help Desk Manager at Zibor Desarrolladores | Torre
Help Desk Manager
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Zibor Desarrolladores

Help Desk Manager

Zibor Desarrolladores
Posted by
Wilson López Serna
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(22) info
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Full-time

Legal agreement: Employment

Compensation
COP3M - 6M/month
~USD943 - 1.88k/month
Non-negotiable
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Remote (for Colombia residents)
flightsmode
Visa sponsorship: No
Posted about 3 years ago

Responsibilities

🔵 Responsibilities: ▪ Ensure that the L1 and L2 support team provides timely and accurate support on a daily basis and ensure that all individual and team KPIs are met. ▪ Provide accurate and timely feedback on the processes to improve and automate them. ▪ Ensure process compliance. ▪ Provide occasional client support. 🔵 Requirements: ▪ Proficient at L1 and L2 support. ▪ Experience with management and leadership. ▪ Experience with the help desk software industry. ▪ Office 365 setup. ▪ Computer setup. ▪ Management active directory. ▪ Management network and VPN. ▪ Route configuration. ▪ Linux knowledge.
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