Customer Care Advisor - (REMOTE) at Concentrix | Torre
Customer Care Advisor - (REMOTE)
Concentrix
Concentrix

Customer Care Advisor - (REMOTE)

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Full-time

Legal agreement: Employment

Compensation USD13/hour
Non-negotiable
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Remote (for Rio Rancho, NM, USA residents)
Remote (for United States residents)
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Visa sponsorship: No
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Posted over 5 years ago

Responsibilities & more

• Greet member phone calls in a professional and courteous manner • Must be able to work, 40 hours a week. This is required • Hours of Operation for this role is M-Sunday 7a-9p, 363 days a year. You will be scheduled work sometime in between these windows of time. • Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus. • Establish and maintain effective relationship with members to gain their trust and respect • Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport • Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member • Be efficient in navigating multiple systems. • Participate in ongoing training and self-development. • Maintain basic knowledge of procedures, product information and online resource tools • Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies. • Participate in activities designed to improve customer satisfaction and business performance
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