Senior Application Engineer at Sureify | Torre

Senior Application Engineer

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Full-time

Legal agreement: Employment

Compensation
USD70k - 120k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Troubleshooting and solving technical issues including providing code fixes • Handle incoming customer support cases and manage end-to-end triaging • Perform application maintenance activities as needed • On-call rotation for monitoring and resolving production issues • As a 24x7 function, support team requires engineers to work in shifts • Participate in global follow-the-sun handoffs • Develops knowledge articles or runbooks based on the resolution of issues • Continuously develop technical and other skills in supporting Sureify SaaS products • Proactively look for opportunities to address technical or process gaps