Customer Success Manager at Hazel Analytics | Torre
Customer Success Manager
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Hazel Analytics

Customer Success Manager

Hazel Analytics
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD75K - 85K/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Develop a deep understanding of customer needs, workflows, and business goals • Act as the go-to product expert for your portfolio of clients by fielding questions, training customers on new features and products, or onboarding new users • Triage and negotiate ad hoc customer requests, and help architect one-off solutions that leverage Hazel’s platform or technical team when deemed necessary • Be the face of Hazel, representing our mission, values, and culture externally • Own Net Revenue Retention (NRR) and Renewal goals. • Proactively communicate customer needs, stories, and insights across the team • Collaborate with Product, Engineering, and other team members to help with new product or feature development • Analyze customer usage data to identify insights and opportunities to improve adoption • Represent Hazel and customer use cases at industry events and conferences. • Help establish processes and procedures that scale with Hazel’s growth • Manage and mentor junior team members • Create strategies and playbooks for increasing account retention and growth • Establish domain and subject matter expertise by reading up on academic and regulatory literature, and attending company-sponsored trainings and webinars.
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