Customer Care/Technical Support Advisor - (REMOTE) at Concentrix | Torre
Customer Care/Technical Support Advisor - (REMOTE)
Concentrix
Concentrix

Customer Care/Technical Support Advisor - (REMOTE)

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Full-time

Legal agreement: Employment

Compensation USD12.7/hour
Non-negotiable
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Remote (for Johnstown, PA, USA residents)
Remote (for United States residents)
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Visa sponsorship: No
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Posted about 5 years ago

Responsibilities & more

• Assist customers with QuickBooks; research and provide resolution to questions and problems • Troubleshoot issues that are technical in nature; including hardware, software and networking • Solve problems that may be unstructured and require use of conceptual thinking skills • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer experience and business performance
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