Enterprise Customer Success Manager at Chili Piper | Torre
Enterprise Customer Success Manager
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Chili Piper

Enterprise Customer Success Manager

Chili Piper
Posted by
Former Torrex
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Full-time

Legal agreement: Employment

Compensation
USD40k - 70k/year
Non-negotiable
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities

• Own customer onboarding, ensuring fast time to value • Train customers and help them implement new use cases • Effectively manage multiple teams within your customer base and provide consultative support to all Chili Piper users • Be a strategic advisor for your customers as you help them demonstrate ROI for their business • Hold the customer and Chili Piper teams accountable to meeting defined success criteria • Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks, and present recommendations & solutions • Proactively prevent, solve and act as a point of escalation for technical issues • Ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Slack and Email, and via weekly 1:1s with your Manager • Build customer advocates by developing customer case studies and references to support the growth of Chili Piper • Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive commercial negotiations • Join Sales, CS and Marketing events to support the awareness of Chili Piper • Share and maintain your in-depth knowledge of Chili Piper related technologies, working closely with technology partners to identify opportunities to share data sets making Chili Piper stickier
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