You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
12 days ago
Requirements and responsibilities
Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.Monitoring: Overseeing links, servers, and network devices. Incident Documentation: Maintaining detailed records of all incidents. Reporting: Generating status reports for internal IT and Operations teams. Incident Triage & Handling: Managing incoming calls and coordinating the initial incident response.Internal Communication: Liaising with IT teams to ensure effective collaboration. Vendor Management: Reporting and escalating issues to third-party providers. Stakeholder Communication: Providing timely updates to stakeholders throughout the incident lifecycle.RequirementsBachelor’s degree in Computer Science, Information Technology, Engineering, or related field.Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)Knowledge of IT process management (best practices in IT service management)Knowledge of computer networkingKnowledge of IT system authentication methodsKnowledge of tools such as IDS and SIEMOther requirements (Courses, seminars, certifications, and other licenses)Practical knowledge of incident management frameworks (e.g., ISO standards)ITIL certificationRisk management training/courseworkCompTIA Security+ certification
Optionally, you can add more information later (benefits, pre-screening questions, etc.)