Patient Care Coordinator at Mikasa Hospitality Group | Torre
Patient Care Coordinator
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Mikasa Hospitality Group

Patient Care Coordinator

Mikasa Hospitality Group
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Full-time

Legal agreement: Contractor

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Remote (for Colombia residents)
Posted 5 months ago

Responsibilities

About the Role We are looking for a compassionate and organized Patient Care Coordinator based in Colombia to serve as the first point of contact for patients. This role focuses on guiding patients through the process, ensuring a smooth onboarding experience, and providing clear and supportive communication in a remote environment. Responsibilities Serve as the first contact for patients via phone, email, or chat Clearly explain the process, services, and next steps to patients Guide patients throughout their journey, from onboarding to follow-ups Schedule appointments and coordinate required documentation Follow up with patients and address questions or concerns Maintain accurate and organized patient records Collaborate with internal teams to ensure a seamless patient experience Requirements Experience in customer service, patient care, call center, or similar roles Strong communication and interpersonal skills High level of empathy, organization, and attention to detail Excellent English Communication Ability to manage multiple cases and priorities Basic experience with digital tools (CRM, email, scheduling tools) Must be based in Colombia Experience in healthcare or service-based industries is a plus
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