Flemish Collections Customer Advisor at Cross Border Talents | Torre
Flemish Collections Customer Advisor
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Cross Border Talents

Flemish Collections Customer Advisor

Cross Border Talents
Emma
Emma
You'll empower customers to achieve financial stability, guiding them towards a debt-free future.
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Full-time

Legal agreement: Employment

Compensation EUR14/year
~USD16/year
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Remote (for Greece residents)
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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.RequirementsBe at the forefront of the business, operating via telephone/email to support customersEstablish positive engagement with the customers, build relationships and demonstrate fair treatmentConduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plansExplain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plansProvide guidance to customers on the availability of free money adviceMaintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversationKnowledge and skills:Experience in customer service, contact center experience is desirableExcellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer baseService oriented and problem solving mindsetPatience and calmness in all situationsAbility to work both independently and as a member of a teamDesire and energy striving for excellence and quality within the businessNative/ Proficient Flemish skillsEnglish Language Skills (B2 level or above)Benefits14 competitive salariesBonus: 10%-15% on monthly gross salaryTicket restaurant every month: 80 €Private Medical and Accident InsuranceAccomodation and relocation pacakage
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